Unified Communications has been seen predominantly as a solution for large organisations that have ‘liquid’ cash to spend on substantial technology investments. This is certainly not the case, not only because the world economy does not really allow for true liquidity at this time, but also because a Unified Communication (UC) solution can be tailored to your businesses specific needs – no matter what size - and in turn can save money, time and resources.

The benefit of UC is that it enables businesses to streamline communications and ensure the ease of use across different technology platforms, linking people to people as well as people to varying applications. The ability of UC to eliminate or minimise traditional human delays can also increase productivity as well as drive down business costs. Additionally, UC allows for collaboration between co-workers, which in turn enhances service delivery, turn around times, as well as minimises the dire need for business travel.

While UC increases worker productivity and reduces communication hindrances, it also improves existing business processes such as sales support and problem resolution.

Where competitive advantage is key to survival in today’s business environment, this type of communication is critical. UC enables a strong competitive advantage, not to mention cost benefit to the user. The effects of a solid UC framework on the business environment – priceless!

In this months newsletter we take a closer look at Kathea’s Unified Communications offering.

In addition to providing you with industry insights and opinions, this newsletter is aimed at providing value. As such, if you have any feedback or questions regarding this newsletter, please do not hesitate to drop me an e-mail on greg@kathea.co.za.

Until next time.

Greg Darke
CEO of Kathea