The ability of a company to service their customers efficiently, within an acceptable timeframe, is without a doubt their competitive advantage - especially in a market where service delivery levels are not always of the highest standard. As such, Kathea offers our customers a value-added service to ensure convenience and quick turn around on expectations and a mechanism to ensure that assets are extended in economic periods where upgrades might not be possible.

	All Kathea clients have access to a Kathea 086 help-desk number
	All customers receive extensive training on the proper care and usage of the relevant products by a  professional, qualified training team
	We offer our customers on-site technical assistance at no additional charge
	All customers are supplied with a percentage of their total stock, on-site hospital stock, ensuring no downtime
	Kathea offers a range of customised solutions and products to suit your specific business requirements

 
AS part of your SLA, you will receive the following services from Kathea’s Service Centre:

	Kathea will collect the faulty units within 24 hours from the time that the call was logged
	­Kathea will assess, repair and return units within 72 hours from the time of arrival at our offices
	­Products will be collected from and delivered back to the client by Kathea
	­All parts, labour and call-out fees are included