Kathea believes that support and after-sales service is crucial to the customer experience and as a result, has committed to the delivery of superior service levels through a number of specific key support elements.

 

Today technology needs to sustain revenue growth and business momentum to ensure you remain competitive, therefore the development of sound policies and processes drives our focused approach and is based on providing a personalised service methodology for our client base.

 

These service offerings include:

• Personalised client service
• Full consultation expertise
• Business strategy and roadmap development
• Full product/solutions training and handover
• Partner certification and training
• Technical and solution support
• Full maintenance plans (Service Level Agreements)

 

Through our internationally recognised and award winning network of accredited partners and resellers including Jabra (GN Netcom), Polycom, Newmarket International, Teledex and Teleadapt, Kathea provides valuable, viable telecommunications solutions to corporate SA.

 

Warranties

 

All Kathea products are subject to manufacturer warranties, which may vary depending on selected product ranges.