What You Need To Know
Code was setup in 2013 because businesses desperately needed a better way to understand the usage and manage the efficiency of their Unified Communications and Collaboration installations. So the team behind Code created a set of powerful but simple software solutions to do just that. The feedback they get shows how much their customers benefit from their products and they continue to assist Code in the on-going development of their solutions.
It's really quite simple, their software gives you the tools to efficiently manage, report and analyze your UC&C platform and associated elements. The modern workplace is changing faster than ever making it essential you have these tools in place to ensure your investment in UC&C is delivering the expected productivity gains, cost savings and improved business processes.
Increase User Adoption
Adoption of a new platform needs to be closely and continuously monitored and managed. Clobba drives User Adoption of UC & C across an organization ensuring ROI and highlighting areas for education and training.
A single pain of glass view of the multiple ‘working parts’ of a UC & C platform ensures they are being used as efficiently as possible. These include SIP trunks, devices, gateways and Session Border Controllers (SBCs).
Monitor Call Quality
Often there can be concerns around the quality of voice, video and conference calls. Clobba gives comprehensive quality data that can be used for trouble-shooting ensuring the highest levels of service delivery.
Clobba is a reporting and analytic solution for Unified Communication and Collaboration (UC & C) platforms. It delivers business critical information through its simple to use interface and supporting reports.
Clobba has been designed and built to allow users to specify what and how they will view information. We understand that the IT Manager is going to have very different requirements heads of business and a ‘one-size-fits-all’ reporting and analytic solution is not suitable for the modern workplace.
Visibility of call costs and employee activity ensures accountability for high cost calls and activity that is not work related.
See employee productivity metrics that include a number of answered and abandoned calls, ring-time and talk-time ensuring that calls are handled to a satisfactory level.
The simple interface and user defined nature of the Clobba software ensures that only relevant information is presented to meet an employees unique requirements.
ClobbaRT, an additional module to Clobba, is a cost-effective alternative to full contact center software for users of Skype for Business Response Groups and a simple and ‘out-of-the-box’ way to view and report on Amazon Connect. It delivers live call wallboards and supporting reports to view and monitor agents and queues in real-time.
Clobba Device Management
ClobbaDM is an additional module to Clobba providing inventory details, management and quality reporting of Jabra and Poly headsets. It allows you to realise productivity gains whilst driving the user adoption of devices. The integration with Clobba allows end-to-end visibility of both headset and UC&C call quality with support for Skype for Business, Amazon Chime and Connect and Cisco.
Clobba Range Manager
ClobbaRM (Range Manager) helps you track and manage multiple DID and extension number ranges giving all the number management data you need in one place. No more managing ranges by spreadsheets as ClobbaRM gives a single point of management where adds / moves / changes can take place saving time and reducing the risk element.
Clobba Microsoft Teams
Code Software offers a suite of products to help make your Microsoft Unified Communications and Collaboration installation more manageable, measurable and productive. ClobbaMT support Skype for Business on-premises, Skype for Business online and Microsoft Teams.
Clobba Voice Recorder
ClobbaVR allows you to record calls from a Skype for Business client machine to a central location for playback and management. It's typically used for dispute resolution, training and to meet compliance requirements.